Mekkah Store – Return & Refund Policy
(Last updated 21 October 2026)
1. Our Promise
We want you to love every purchase. That’s why we give you 14 calendar days from the date you receive your order to change your mind and return it in store, giving you extra peace of mind.
2. Eligibility Checklist
To qualify for a return, the item must:
| ✔ Required | ✘ Not Accepted |
|---|---|
| Unused, unwashed and in original packaging with tags and accessories | Items marked Final Sale, clearance or personalized |
| Accompanied by the original receipt / invoice | Products with obvious signs of misuse, wear or damage |
| Returned with all free gifts, manuals or bundled items | Hygienic items (e.g., underwear, swimwear, pierced jewellery) once the hygiene seal is broken |
| Returned in store within 14 days of delivery | Perishable goods, digital downloads, gift cards |
If your product arrived damaged or defective, see Section 6 below.
3. Easy 3-Step Return Process
Arrange your in-store return:
Email medogalileo@gmail.com within 14 days with your order number. Please confirm the specific return location and visit arrangements with us before travelling. The administrative location listed below is not a return drop-off address.
Bring your return in store:
Bring the unused item, its original packaging, tags, accessories and receipt or invoice to the agreed return location within 14 days of delivery. Returns are accepted in store; please do not post the item or arrange a courier collection.
Inspection & Confirmation:
After we receive your eligible return in store, we inspect it and process the full refund within two days. There is no additional inspection waiting period.
4. Refunds
Method: For Cash on Delivery orders, we coordinate the refund method with you when arranging the return.
Timing: The full returned product value is refunded in Omani rials (OMR) within two days after we receive the eligible returned item in store. Returns are free and there is no restocking fee.
Return Fees:
- We accept eligible in-store returns for defective and non-defective products. Returns are free, including change-of-mind returns, and no restocking fee is deducted.
- Delivery of purchases remains free throughout Oman, as set out in our Shipping Policy. This delivery service is separate from the in-store return method.
5. Exchanges
Need a different size or colour? Follow the same return steps, then place a new order once your refund is processed. This ensures the desired item is reserved for you.
6. Faulty, Damaged or Incorrect Items
Contact us within 14 days of delivery with photos and your order number. We’ll offer:
- Free replacement (subject to availability)
- Full refund including shipping, or
- Store credit
7. Late or Missing Refunds
- Check your bank or card account again.
- Then contact your bank; processing time often varies.
- If you’ve done this and still have not received your refund, please email medogalileo@gmail.com and we’ll be happy to help.
8. Gifts
For an eligible gift return, the product value is refunded to the original purchaser. The refund method is coordinated when arranging the return.
9. Contact Us
مكة ستور — Mekkah Store
Administrative location: Muscat, Sultanate of Oman. Contact us to confirm the specific in-store return location before visiting.
medogalileo@gmail.com
This policy is governed by the laws and regulations of the Sultanate of Oman. We reserve the right to update it at any time; any changes will be posted on this page.